Noel Charles Bourdette

Directed daily operations, setting and achieving weekly performance goals to enhance operational efficiency and security outcomes.

Recruited, onboarded, and trained high-performing teams, achieving sales targets and contributing to market share growth.

Managed multiple security projects, ensuring timely completion and adherence to strategic objectives.

Developed and maintained budgetary and resource allocation plans, optimizing operational efficiency.

Conducted vulnerability assessments for residential and commercial clients, identifying risks and recommending strategic security enhancements.

Cultivated positive client relationships, leading to new acquisitions and sustained business growth.

Developed and implemented organizational goals and operational policies, enhancing business efficiency and compliance.

Collaborated with business partners and internal teams to streamline operations and achieve strategic objectives.

Managed and monitored all business operations, identifying improvement gaps and implementing corrective measures.

Oversaw all financial activities, including performance review and documentation, ensuring fiscal integrity.

Successfully launched Western Union services in Somalia for the first time, expanding financial service accessibility in the region.

Ensured efficient identification and monitoring of financial activities, enhancing compliance and risk mitigation.

Provided timely and efficient reporting of suspicious transactions, adhering to regulatory requirements.

Maintained up-to-date knowledge of AML/CFT trends and regulations, applying best practices to strengthen compliance frameworks.

Developed and delivered training programs for new employees, improving team competency in compliance and customer service.

Supervised and coordinated inbound/outbound logistics, optimizing product flow and achieving high levels of productivity.

Ensured efficient and safe operation of all material handling equipment, maintaining operational integrity.

Managed and disciplined receiving staff, fostering accountability and improved performance.

Conducted thorough delivery checks, resolving discrepancies between invoices and stock to minimize losses.

Implemented loss prevention policies, reducing asset theft and safeguarding company inventory.

Managed the end-to-end export of goods to African countries, optimizing logistics, documentation, and risk analysis for efficient delivery.

Identified customer purchasing needs, sourced suitable suppliers, and facilitated the entire buying process on behalf of clients.

Analyzed and evaluated diverse supplier options, ensuring optimal selection based on quality and cost-effectiveness.

Conducted rigorous quality reviews of products, ensuring compliance with client specifications.

Cultivated strong, long-term relationships with suppliers, driving continuous improvement in sourcing and supply chain efficiency.

Directed a high-performing customer service team, ensuring outstanding service delivery to clients.

Collaborated with cross-functional departments to ensure accurate and effective resolution of customer claims and complaints.

Developed and improved customer service procedures, policies, and standards, enhancing call center efficiency.

Compiled comprehensive product and service reports for management, recommending new offerings based on customer insights.

Generated revenue through sales of internet connectivity solutions, online advertising, and website development services.

Provided comprehensive product and service information, resolving customer issues to ensure satisfaction.

Analyzed customer data to compile reports and recommend new products/services, driving business innovation.